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|Horeca Vacature van:||Conservatorium Hotel Amsterdam|
|Locatie:||1071 AN Amsterdam, Noord-Holland|
|Type horeca bedrijf:||Hotel|
We are looking for an enthusiastic Room Service Manager!
Duties & Responsibilities:
· Oversee all aspects of the daily operation of the hotel’s Room Service operation
· Supervise all Room Service staff
· Respond to guest complaints in a timely manner
· Organize all documentation for shift an events
· Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
· Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals when necessary
· Ensure compliance with SOP’s
· Ensure effective communications between each shift.
· Ensure optimal level of service, quality, and hospitality are provided to guest.
· Daily review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
· Monitor and maintain cleanliness of In-Room Dining areas and work areas
· Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.
· Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.
· Assist in maintaining all Micros programming for food and beverage outlets.
· Perform any other reasonable duties as required and directed.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Maintain regular attendance in compliance with LQA Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
· Prepare and submit required reports in a timely manner.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
· Must be able to multitask and prioritize departmental functions to meet deadlines
· You have experience as an Outlet Manager
· You have excellent knowledge of Food & Beverage
· You are a team player
· You are flexible in shifts, work bank holidays and weekends
· You are service minded, guest anticipated and have a professional attitude
· Attention for your guests is very important to you
· You have affinity with a Luxury lifestyle hotel in an international surrounding
· Your communication is professional
· You have a degree in Hotel School or related
· You speak fluent Dutch and English
Conservatorium Hotel is a Luxury Lifestyle Hotel in Amsterdam, near the Museumplein, located in the Fashion District. If you would like to have more information please see our web-site; www.conservatoriumhotel.com or check-out our facebook page for more updates.
|Bedrijf:||Conservatorium Hotel Amsterdam|
|Contact persoon/ afdeling:||Human Resources|
|Adres:||Van Baerlestraat 27
1071 AN Amsterdam, Noord-Holland
Sollicitatie gaat direct naar: Conservatorium Hotel AmsterdamSolliciteer
Stuur je brief met C.V. naar:
'Conservatorium Hotel Amsterdam'
t.a.v. Human Resources
Van Baerlestraat 27, 1071 AN Amsterdam, Noord-Holland
U kunt direct contact opnemen met dit bedrijf.
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