Horeca vacature: Bediening, bar, F&B

Room Service Manager

Horeca Vacature van: Conservatorium Hotel Amsterdam
Locatie: 1071 AN Amsterdam, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Fulltime baan
Referentie nr.: 14510
Geplaatst op: 05-05-2017

Algemene informatie

We are looking for an enthusiastic Room Service Manager!  

Duties & Responsibilities:

·         Oversee all aspects of the daily operation of the hotel’s Room Service operation

·         Supervise all Room Service staff

·         Respond to guest complaints in a timely manner

·         Organize all documentation for shift an events

·         Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems

·         Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals when necessary

·         Ensure compliance with SOP’s

·         Ensure effective communications between each shift.

·         Ensure optimal level of service, quality, and hospitality are provided to guest.

·         Daily review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

·         Monitor and maintain cleanliness of In-Room Dining areas and work areas

·         Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments. 

·         Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.

·         Assist in maintaining all Micros programming for food and beverage outlets.

·         Perform any other reasonable duties as required and directed.

·         Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·         Maintain regular attendance in compliance with LQA Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

·         Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

      ·         Prepare and submit required reports in a timely manner.

Profiel

Profile

 

·         Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

·         Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

·         Must be able to multitask and prioritize departmental functions to meet deadlines

·         You have experience as an Outlet Manager

·         You have excellent knowledge of Food & Beverage

·         You are a team player

·         You are flexible in shifts, work bank holidays and weekends

·         You are service minded, guest anticipated and have a professional attitude

·         Attention for your guests is very important to you

·         You have affinity with a Luxury lifestyle hotel in an international surrounding

·         Your communication is professional

·         You have a degree in Hotel School or related

      ·         You speak fluent Dutch and English

Overige informatie

Conservatorium Hotel is a Luxury Lifestyle Hotel in Amsterdam, near the Museumplein, located in the Fashion District. If you would like to have more information please see our web-site; www.conservatoriumhotel.com or check-out our facebook page for more updates.

 

 

Bedrijfscontact gegevens

Bedrijf: Conservatorium Hotel Amsterdam
Contact persoon/ afdeling: Human Resources
Adres: Van Baerlestraat 27
1071 AN Amsterdam, Noord-Holland
Telefoon:
Website: www.conservatoriumhotel.com

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'Conservatorium Hotel Amsterdam'
t.a.v. Human Resources
Van Baerlestraat 27, 1071 AN Amsterdam, Noord-Holland

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