Horeca Vacature: Bediening, bar, F&B

Restaurant and Bar Manager

Samenvatting

  • Horeca vacatures van: DoubleTree by Hilton Amsterdam Centraal Station
  • Standplaats: Oosterdoksstraat 4, 1011 DK Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 207
  • Dienstverband: Fulltime baan
  • Functie categorie: Bediening, bar, F&B , Management
  • Referentie nr: 41628
  • Geplaatst op: 06-10-2022

Algemene informatie

RESTAURANT & BAR MANAGER
DoubleTree by Hilton Amsterdam Centraal Station
Eastwood Beer & Grill and Lobbybar

JOB OVERVIEW
The Restaurant & Bar Manager is responsible for the commercial performance, management and reputation of Eastwood Beer & Grill and Lobbybar.

1. Commercial Performance
  • Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.
  • Partner with the Commercial team on marketing and social media plans for the restaurant to drive visibility and reputation.
  • Manage the restaurant budget and forecast effectively.  Review business results - including sales, costs, profit margins, covers, guest satisfaction - and take action to improve performance.
  • Optimise covers using good revenue management and reservations processes.
2. Excellent Food & Beverage
  • Partner with the Restaurant Head Chef to create attractive concepts, menus, products and promotions that drive revenue and profit
  • Deliver high-quality, well-presented food and beverage to meet customers’ needs - and Instagram feeds!
  • Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
3. Exceptional Guest Experiences
  • Lead your team to deliver exceptional customer experiences, making sure they provide authentic personalised service and in-depth product knowledge. 
  • Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
  • Review and act on customer feedback, taking quick action to improve service and resolve complaints 
  • Enhance the restaurant’s and bar’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews)
  • Make sure that food allergies and dietary requirements are treated with absolute seriousness
4. Great Working Environment
  • Manage, develop and inspire the restaurant team, creating an inclusive environment where all -Team Members can thrive and achieve their professional goals 
  • Practice great people management, from recruitment to training to succession planning and recognition
  • Schedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costs
  • Communicate well and often, building good relationships with your team and key stakeholders.
5. Day-To-Day Essentials
  • Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.  
  • Make sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
  • Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times
  • Manage restaurant inventory, stock control and purchasing, following hotel guidelines. 
  • Keep up to date with what’s happening in F&B – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.
About Eastwood Beer & Grill
At 5 PM every day we transform our City Café, where we serve breakfast and lunch, into Eastwood Beer & Grill. Our very own permanent “pop-up” restaurant. where the key factor is that guests will experience a totally different feeling when visiting for breakfast/lunch or when they come for dinner.

Once you experience the restaurant with its wooden table tops, toolboxes, wooden cutting boards, and wood colored lamellae, you will see how the name fits the overall feeling of the restaurant.

Grilled on the broiler, we serve meat, fish and vegetarian dishes. Our Signature dish: STEAK! Choose your knife wisely to cut your steak to perfection. Straight from the tap or bottle, brewed in Amsterdam or somewhere else, we serve local and international beers to match the dishes on the menu. Prefer a cocktail or a glass of wine? Our team members know exactly how to pair your dish with the perfect drink.

Reporting to:
  • Food and Beverage Director
Responsible for:
  • Restaurant
  • Service Team
  • Bar Service Team
Works closely with:
  • Restaurant Head Chef
  • Commercial Team
  • F&B Leadership Team
WHO ARE WE LOOKING FOR?
We’re looking for an inspirational leader who is passionate about food and beverage, with at least 2 years’ experience in a similar role.

To be successful in this position you will have:
  • Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
  • Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments.
  • Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
  • Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
  • Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media and influencers.
  • Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will also be fluent in English in a social media expert, and comfortable using F&B systems and MS Office.

WHAT DO WE OFFER?
  • A competitive salary and benefits package
  • Worldwide career opportunities
  • Access to leadership development programmes and hundreds of courses through Hilton University
  • Industry-leading Team Member travel rates through Go Hilton
  • Wellbeing initiatives to help you thrive and be your best self
  • A workplace to be proud of
  • Opportunities to be recognized for being awesome and doing a great job
  • A vibrant, international work environment
  • The best staff parties
  • F&B discount in our outlets and other hotel outlets connected to the Black Card scheme
  • Free use of the hotel fitness facilities
  • Travel allowance as of 5km
  • The possibility the rent a Van Moof e-bike for 1 euro per day
GROWTH PATH
As part of the worldwide Hilton chain, DoubleTree by Hilton Amsterdam Central Station is fully committed to the development and growth of employees. This growth and development takes place, among other things, by offering a very complete induction program and a wide range of courses and training, where the exact offer depends on the department in which you work, the role you fulfill and the growth path that you coordinate with your manager.

USEFUL TO KNOW: This position is full-time and will require working weekend and/or evening shifts.

Video

Bedrijfscontactgegevens

  • Horeca vacatures van: DoubleTree by Hilton Amsterdam Centraal Station
  • Contact persoon / afdeling: Olivia Wiering
  • Adres: Oosterdoksstraat 4
    1011 DK Amsterdam, Noord-Holland
  • Telefoonnummer: +31 (0)20 5300800
  • Website: https://bit.ly/3J3UF63
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