Horeca Vacature: Receptionist(e) Front Office

Japanese Guest Relations Officer

Samenvatting

  • Horeca vacatures van: Hotel Okura Amsterdam
  • Standplaats: Ferdinand Bolstraat 333, 1072 LH Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 127
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 19815
  • Geplaatst op: 29-07-2019

Algemene informatie

What are you going to do?
In the position of Japanese Guest Relations Officer you are the liaison between our (Japanese) guests and the hotel. You create a warm, welcoming and personal atmosphere by welcoming and greeting our guests personally. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. Another important aspect of your position consists of handling complaints, checking guest rooms and taking care of VIP treatments and amenities.

Tasks & responsibilities
  • Functioning as a liaison between our guests and the hotel
  • Maintaining contact with our regular and VIP guests
  • Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam
  • Getting familiar with individual wishes of our guests and communicating them to the different departments
  • Handling and following up of complaints
  • Checking guest rooms and handling VIP treatments and amenities
  • Developing guest profiles
  • Handling and following up of suggestions of our guests
Working days & working hours
Your work is carried out in shifts during 7 days a week. 
You work 5 days a week for 7,6 hours a day. You are also available to work on public holidays. 
The shifts are from 07:00-15:00 or 15:00-23:00.

Who are you?
  • You have a minimum of two years’ work experience within a similar position at Front Office, preferably at a luxury hotel.
  • Knowledge of the Japanese (business) culture and customs is mandatory for this position.
  • You are representative and service minded.
  • You are motivated and flexible.
  • Knowledge of the Opera system is an advantage.
  • You are in good command of the English language (oral and written).
  • The ability to speak Dutch or Japanese is not a requirement, but is an advantage.
Competencies
To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.
  • Anticipation
  • Flexibility
  • Taking initiative 
  • Stress Management 
  • Guest oriented
Front Office
The Front Office team is responsible for welcoming our guests, check in and out procedures and providing information. They are also in charge of guiding guests to their rooms and taking care of guest payments.

Who are your colleagues?
The entire Front Office team consists of 40 employees including Guest Relations, Receptionists, Concierges, Porter, Doormen and Telephone Operators. 

What do we offer?
Contract: 1 year contract, possibility to extend
Salary: Group V
Bonus: 1 week salary if achieving SMART Goals 
Travel allowance: As from 10 km commuting 
Holidays: 25 vacation days and 7 days National Holiday compensation per year 
CAO: The Uniform Conditions for the Hotel and Catering Industry
Training: Various possibilities
Discount: In our restaurants and overnight stays at Hotel Okura Amsterdam

Apply now via our homepage at
https://www.okurajobs.nl/en/vacancies/102891-japanese-guest-relations-officer

Bedrijfscontactgegevens

  • Horeca vacatures van: Hotel Okura Amsterdam
  • Contact persoon / afdeling: Emmy Stoel
  • Adres: Ferdinand Bolstraat 333
    1072 LH Amsterdam, Noord-Holland
  • Telefoonnummer: 020-6787982
  • Website: http://www.okurajobs.nl
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