Horeca Vacature: Receptionist(e) Front Office

Guest Service Manager (Maternity Cover)


  • Horeca vacatures van: Moxy Houthavens Amsterdam
  • Standplaats: Danzigerkade 175, 1013 AP Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 90
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 22016
  • Geplaatst op: 18-03-2020

Algemene informatie

Maternity Leave Cover Per May

Do you start your day ready to rock? Then you are the person we are looking for, for the position of Guest Service Manager Moxy & Residence Inn (Pregnancy Leave) as per May. Bring it on with these two hotels! Each day, together with your teams you make sure our Maximizers and Fun Hunters can enjoy their stay in one of our two hotels!

Two hotels? Maximizers? Fun Hunters? Let us explain!

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new GSM for our two brands!

We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in a any other hotel room, including a fully equipped kitchen in every suite! Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Amsterdam!

#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.

What will I do?
  • You assist our Operations Manager by being the welcoming and fun ambassador of the Moxy and at the same time the true homely host to our Residence Inn. It’s vital that our guests are warmly and enthusiastically welcomed, as you read and respond appropriately to what they want and need. While doing so, you are in contact with all departments to ensure that our guests get the experience of a lifetime!
  • You are the perfect role model for your teams, as you plan, organize and assign work, develop and communicate strategies and goals. You train, inspire and motivate your teams to make sure they meet our main goal; HAPPY GUESTS!
  • You are an excellent problem solver and do not shy away from a challenge, as you creatively and with a sense of humor solve our guest’s issues and complaints.
  • You are an OPERA ROCKSTAR! There is not a single corner of the system you don’t know your way with! On top of that you are familiar with all other Marriott systems too, such as Marsha, Guestvoice, GXP and Mobile Services.

Who are we looking for?
  • You have experience at a leadership level within the Front Desk department
  • You have a can-do attitude when it comes to all guest requests
  • You are a true leader for your team that consists of 2 supervisors and 11 guest service agents
  • You have excellent communication skills
  • You are pro-active, passionate and take initiative
  • You have experience with Marriott and all its systems
  • You are fluent in English
  • You are allowed to work in the Netherlands
What can you expect from us?
  • A place where you get to work for the world’s favorite travel company, getting to know our systems and policies to widen your horizon!
  • A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self !
  • A family of associates with a work hard, play hard mentality.
  • The best project you will ever work on is you! So let us help you grow with our guidance, training and career possibilities!
  • Get fit with your colleagues during our bi-weekly Yoga and Zumba!
  • Quarterly Personal Journeys; set your own goals and get rewarded when achieving them!
  • Feed your wanderlust with discounts in over 7000 Marriott hotels!

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!


  • Horeca vacatures van: Moxy Houthavens Amsterdam
  • Contact persoon / afdeling: Margaux van Rhee
  • Adres: Danzigerkade 175
    1013 AP Amsterdam, Noord-Holland
  • Telefoonnummer: 0634100142
  • Website: https://www.marriott.com/amsox
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