Food and Beverage Trainee

Algemene informatie

As Food and Beverage Trainee for the Waldorf Astoria Amsterdam you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards. You will provide guests with a memorable experience that is personalized to their needs, by ensuring that the team is responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the Trainee we are looking for. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich experience at every extraordinary place they visit.

What will I be doing?

• Ensure a consistent and convincing standard of service and maintain all the service standards and the Waldorf Astoria policies.
• Active contribution to service.
• Guarantee a cost conscious manner of working.
• Participate in internal meetings and training courses.
• Care of guests from arrival to leaving the outlet in accordance with the standards.
• Conscientious and correct execution of the Team leaders’ instructions.
• Active promotion of in-house sales by optimal knowledge of all the services of the hotel including opening hours and promotions of all F&B outlets.
• Take over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events.
• Know how to use the Micros cash system. Correct booking and cashing up if necessary for all services provided.
• Know how to operate all the technical equipment which needs to be used.
• Full knowledge of regular menu, promotional menus, wine lists and any other promotion(s) in place.
• Communicate to the different Team Members in a clear, polite and efficient way. Informing Team Members about different promotions, due to Outlook or the notice board.

What are we looking for?

• Student currently studying a MBO or HBO education, preferably Hotelschool (internship must be part of current education).
• Traineeship: a minimum period of 3 months.