Individual Reservations Agent

Algemene informatie

Welcome to the timeless luxury world of Waldorf Astoria
Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Trainee we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Your mission as Individual Reservations Agent

As an Individual Reservations Agent for the Waldorf Astoria Amsterdam you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.
 
Essential functions:
 
Responsibilities:

• Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
• Participates in developing new programs and ideas to improve sincerely elegant service, guest satisfaction and revenue sources.
• To provide guidance and assistance to reservations agents in special requests or problems that may arise in the department
• Ensure all incoming reservations are handled, act on new reservations, updating and cancelling of reservations
• Strong telephone skills and strong in communication.
• Responsible that any no-shows, waitlists, Trace reports & profile update are consistently done in a proper way respecting all deadlines.
• To handle administrative report requirements
• To handle special projects delegated by the General Manager/ Commercial Director/Reservations Manager
• Communicate with sales team and ensure to follow-up on any possible leads, trends, pick-up/wash at early stage. 

 
Organization / Training:

• Training Records must be kept updated and planned training completed.
• Ensures implementation of all the instructions coming from Revenue Team.
• Ensure a consistent high standard of presentation is maintained for the department. 

  
Specific job knowledge, skill and ability
 
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
 

• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Any additional language(s) is (are) beneficial.
• Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
• Gains and maintains a broad cultural awareness.
• A broad knowledge of the city of Amsterdam, in order to provide a spotless guest experience.
• Maintain good communication and working relationships with all hotel departments.

What benefits will I receive?
As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.

• 50% discount on Food & Beverage
• Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
• Cross trainings and career opportunities
• Yearly departmental team outing
• Hilton University offers more than 2500 e-learningsWe look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

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